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WebRTC is Must to Learn for Big Win in Onsite Support

Aren’t you pushing into the machine world?

Yes, you’re into it. You can’t prevent transiting to the era wherein artificial intelligence will dominate. Its cutting edge technology presses you to introduce it into your online business. Amazon, Google and Apple have infused webRTC to support their applications.

What is a webRTC?  

Simply say, webRTC or Web Real Time Communication is like a tongue and eyes of the web applications. How an artificial device communicates-this webRTC technology enables it. It integrates the real time communication with the web browsers and mobile applications. You don’t need to install plugins, or download a native app. Its embedding in the RTP (Real-Time Protocol) applications is enough to breathe fresh life into the devices, like Alexa. Thereby, they gain the ability to have a dialog with the browser, mobile platforms and IoT devices. 

In the nutshell, the developers and tech-geeks can bet on it to achieve heights and reach the pinnacle. Have a look below to know how it’s possible:  

1. Real-Time Communication:

Have you ever thought of talking face-to-face on screen?

Kudos to Facebook and Google Hangout! They are going the extra miles to shrink the rift of distance. Remote regions are, no more, barriers if you really intend to communicate from anywhere to anyone. Let’s say, an onsite support specialist in Gold Coast can easily interact with a layman to tell how to update Windows 10 or whatever. Whereabouts won’t be a serious concern, if you can have an access to the possible solution remotely via the virtual digital assistance.

Let’s take an example of Google that came with the Google Duplex. It is a newly introduced AI to make the real calls on the behalf of the users in the real world. The world got its first impression during the Google I/O 2018. Powered by the webRTC technology, this AI allows a natural conversation and the real world tasks go on and on. 

2. Aide to Video Surveillance:

The privacy of an IT infrastructure, often, faces off the hacking attempts.  It’s vulnerable. Nearly 500,000 Google Plus account holders compromised their data in May 2018. To keep your data under the security cover, a unique surveillance is a necessity. It should have a potential to read the biometrics, pattern recognition, infrared and other AI algorithms. Subsequently, its algorithm should be smart enough to identify the malicious behavior. The integration of the webRTC can equip your web business with the video surveillance. Even, it can push the alarm about the hacking attempt that alerts through the automated mails.       

3. Soul of IoT:

The Internet of Things aka IoT has disrupted the world. It’s the world of the devices wherein one is connected to another over the internet. Each device has on and off switch that enables/disables the connection. Thereby, multiple devices exchange data within the IoT environment.

What if a connection disables?

Obviously, the data supply will be interrupted. Hence, the relying services would be paralysed. Let’s assume that Amazon Go did not have the IoT. Might it be possible to scan its account QR code? Would it be possible to simplify the shopping experience for the Amazon?

Undoubtedly, it couldn’t be able to send the data to its mobile app. Subsequently, generating the automatic invoice might be a dream then. This is where the webRTC comes into a play. DroneSense embedded in the drones initializes video conferencing seamlessly. The exchange of data remains uninterrupted.  So, if you want to capitalize on the onsite support, it’s the best IT solution to bet on.   

4. eEducation:

Have you ever gone live on the Facebook?

It’s there in the FB features. You can easily broadcast about your upcoming workshop or class on the leading social media channel. And witness an incredible response. Its global connectivity is an additional benefit to boost to your onsite support business, as of IT solutions. It’s happening because of the webRTC.

The companies, like BrainCert, are making money out of this technology. It’s bridging the gap between the learners and instructors through video and audio calls in the real time.

5. Back Office Support:

Virtual assistance is on the rise. It employed 43% of Americans in 2016 according to the Gallup survey. Such kind of experiment might go wrong in the absence of the virtual digital assistance. Slack is the biggest example of it. It collates multiple remote workers altogether and let them have a face to face dialog. It’s the wonder of the onsite support provided by the real time communication assistance in the digital environment.

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