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Desktop Support

Are you looking for a pro who can install terminal and peripherals at your shop?

Are you tussling with the trouble in software update? Or, does your existing software need revamping?

Do you want the one who can fill the patches in your operating system?

All these and many more applications as well as hardware installation services can be in your reach. There are several issues that an inexperienced helpdesk can’t handle with care. Consequently, instability and inefficiency can retard the growth of an IT infrastructure.

Here, Multitech IT comes in the protagonist’s role. If you want to navigate through offbeat to the modernity of your working system, we are the game changer. Invite the turnaround time to let the scalability in your business with us.

We work from behind the curtain to settle down your troubleshooting technical issues. Be it in context with the network problem diagnosis, resolutions for customer’s end users, coordinating & managing relationship with vendors and support staff, administering and providing user access and exit controls, our desktop engineers are an avid doer.

How can you get our assistance in desktop support?

The communication proves fruitful when it comes from the pros of the niche. We do provide valuable assistance to ensure desktop support imperative to our clients. At our helpdesk, you can exchange the words with wise analysts who acquire prominence in the technical assistance. If your problem is trivial, you can win an immediate solution during communication.

If the trouble requires assistance from the ace techies, the helpdesk would raise you a ticket. Alternatively, you can give us a ring to have direct communication with the desktop support analyst. We are available round o’clock in 365 days to reinstate smile on the face of our clients via technical assistance.

What do we offer via desktop support services?
  • Provide user setup on the new device (laptop/desktop/mobile)
  • Migrate or transfer files and folders from one device to another
  • Create backup of the existing directories
  • Make sure the availability and configuration of the computers & other resources for the new staff that is onboarding. This is how you can’t miss the productivity on the very first day of the employment.
  • Conduct troubleshooting errors in person or remotely
  • Provide standard software installation and its upgraded version
  • Place orders and procure the stock of the standard computing devices and related equipment.
  • Track and follow up the assignment and tap the location to install them.
  • Provide upgrades/ patch support
  • Antivirus installation/ support
  • Install printer, maintain and resolve its issues

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