Sure Shot Support On-site To Rectify Any Technical Error

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Onsite Support Services

Want to get the technical support at your office door? Multitech IT has come up with its onsite support services in Gold Coast. Our expert engineers have gone through the practicalities of technical issues. We draw your network & system out of any technical defects.

To spot the root cause of any technical flaw, you need the bird’s view of an experienced IT engineer. So, we let you interact with our specialists. They thoroughly scrutinize and identify the actual cause of technical malfunctioning. Subsequently, repairing the network, systems or any other defect becomes their core competency.

We’re a fleet of highly qualified technology geeks. Each one is extensively efficient to set up, mend and maintain the IT network on your pan site. Any technical issue can get on your nerves by hampering your work at a crucial stage. We let you walk in the air by troubleshooting before it actually interrupts your work commitments.

With onsite support in the Gold Coast, we let you call, connect and fix the network or system breakdown in a short fragment of time. However, our experts ensure monthly visits to inspect the site network as a preventive step. This is how they measure up the defect before its shooting.

How do we provide onsite support?

We bridge the rift with this support via these three levels.

Call:

Our presence helps you to stop throwing huge money down the drain. You need not devote a few minutes from your precious hours. We know that the time is money. So, we capitalize on the high tech communication to fill the dots between you & us. Give us a ring so that we can connect you to our expert helpdesk.

Connect:

: The technical solution stays just a call away. As you call, our communication executive connects you to the technical expert. You can interact and communicate the details of what technical error hampers your work. If it’s not-so-big, our engineers attempt to solve your query on the phone. But if it requires our hands-on experience, our communication officer schedules the onsite visit to resolve the technical error.

Fix:

After scheduling, our expert visits your site and repairs your network/server/system or any other fault.

Our Services:
  • 1 hour service /month
  • System maintenance, updates & patching
  • Escalation to onsite support engineering
  • 24X7 network operation center
  • Hardware diagnostics and repair
  • Client communicator with chat support
  • Service requests for issues outside of monitoring
  • System outrage incident resolution
  • End-user help desk
  • Web based management portal
  • Anti-virus management
  • Intelligent alert monitoring
  • Application, performance & hardware monitoring
  • Antivirus & malware protection software
  • Performance, patch, antivirus and reports
  • Hardware and software audits

Multitech IT inputs every effort to let you away from the glitches of IT managed services. Onsite support services are provided on your office/business premises. It works to empower you with an agile and highly secure IT ecosystem wherein you can anticipate possible IT solutions to your IT questions in the Gold Coast.


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