1.0Multitech Blog - Tech & Business Insightshttps://www.multitechit.com.au/blogadminhttps://www.multitechit.com.au/blog/author/admin/rich600338<blockquote class="wp-embedded-content" data-secret="HiKYiIzSbh"><a href="https://www.multitechit.com.au/blog/how-to-deliver-proactive-desktop-support/">Beyond the Ticket – How to Deliver Proactive Desktop Support</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.multitechit.com.au/blog/how-to-deliver-proactive-desktop-support/embed/#?secret=HiKYiIzSbh" width="600" height="338" title="“Beyond the Ticket – How to Deliver Proactive Desktop Support” — Multitech Blog - Tech & Business Insights" data-secret="HiKYiIzSbh" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://www.multitechit.com.au/blog/wp-includes/js/wp-embed.min.js </script> https://www.multitechit.com.au/blog/wp-content/uploads/2026/10/Reactive-IT-Support.jpg678452Proactive desktop support refers to assistance provided to control prospective technical glitches and outages rather than waiting for things to get worse and taking defensive, remedial steps later. For decades, IT support companies have followed the tradition, which is to act only when something breaks. It creates chaos as employees get frustrated while fighting with […]