What is Social Media Data Scraping and how it works?

What is Social Media Data Scraping and how it works?

Are you interested in product/service reviews, feedbacks and brand monitoring?

Do you require predictive analysis of your customers or brand?

How do you carry out competitor and sentiment analysis?

All of these queries point at users’ data. You can easily derive answer of the aforementioned questions through analyzing User-Generated-Content (UGC).  Fortunately, you have a mine, i.e. social media, to draw it.

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Is Artificial Intelligence the Future of Tech Support?

Is Artificial Intelligence the Future of Tech Support?

Does customer experience matter?

Of course, it does matter. It’s the top of all priorities of a company to take care of its customers.  After all, their demand triggers supply which ultimately, creates massive revenue. Like manufacturing industry, the technology world blooms with upscale demands for tech support frequently. But, the tough competition hampers its consistency. If you do it manually, it will impact the turnover. Only a few queries can be addressed a day.

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